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The Challenges

Key to this update was a need to reduce the 10 hours per week spent on repetitive manual keying in of EDI data and daily maintenance with various trading partners. After conducting a formal review of market solutions, and deciding that their current legacy system wasn’t enough to support their current rate of expansion, an overhaul of their system was determined to be the best remedy.

The Solution

After formally reviewing the market opportunities, and evaluating Epicor’s long partnership with (and recommendation of) TIE Kinetix’ EDI offerings, Glik’s made the switch to TIE Kinetix EDI Managed Service On-Demand. This is an extremely popular option for companies looking to conduct business electronically with any party, regardless of the service or solution their business partners use, with all EDI processes fully managed by TIE Kinetix’ team of Integration specialists.

TIE Kinetix Integration toolset features redundant servers, supplies and installs all hardware, software and infrastructure, and provides round-the-clock data security, backups and complete system maintenance – all at a fraction of the cost of an on-premise software licensing and implementation model. The managed service offering also includes future-proof updates to the latest TIE Kinetix releases, making it the last migration a retailer will ever need.

The update and full maintenance of Glik’s EDI transactional data processing has reduced overall operational expenses, accelerated their time-to-market, and minimized the guesswork in operational costs. Glik’s also benefits from the experienced group of Integration experts. TIE Kinetix’ support staff, based in St. Paul, Minnesota, maintains the best customer service in the industry with a 97.8% overall customer satisfaction rate.

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